Uber vows to appeal after losing licence in London

Transit authority refused to renew licence because of fake drivers

In this Wednesday, Feb. 10, 2016 file photo, London taxis block the roads during a protest in central London, concerned with unfair competition from services such as Uber. (AP Photo/Frank Augstein, File)

London’s transit authority on Monday refused to renew Uber’s operating license over concerns about impostor drivers, with the ride-hailing company vowing to appeal the decision as it struggles to secure its future in the British capital.

It’s the latest chapter in Uber’s rocky history with London transport officials, who have subjected the San Francisco-based tech company to ever tighter scrutiny over concerns about passenger safety and security.

Uber called the decision “extraordinary and wrong,” and has 21 days to file an appeal, which it said it would do. It can continue operating during the appeals process.

Transport for London cited “several breaches that placed passengers and their safety at risk” in its decision not to extend Uber’s license, which expires at midnight Monday. Among other things, unauthorized drivers carried out thousands of rides, the regulator said.

“While we recognize Uber has made improvements, it is unacceptable that Uber has allowed passengers to get into minicabs with drivers who are potentially unlicensed and uninsured,” said Helen Chapman, director of licensing and regulation at Transport for London, known as TFL.

“We cannot be confident that similar issues won’t happen again in future.”

The company fired back, pointing out that TFL had found it fit and proper in its most recent license renewal in September.

“We understand we’re held to a high bar, as we should be. But this TFL decision is just wrong,” CEO Dara Khosrowshahi tweeted. “Over the last 2 years we have fundamentally changed how we operate in London.”

The denial in a lucrative European market is a big setback for Uber as it struggles to turn a profit. The company posted a $1.16 billion loss in the latest quarter and Khosrowshahi forecast it wouldn’t make a profit until 2021. Shares fell 1.3% in New York.

TFL had already been keeping Uber on a tight leash. It had revoked Uber’s license once before, in 2017, but a court later granted it a license lasting 15 months, which TFL then extended for two more months in September, but added 20 conditions.

In the latest decision, the transit authority said it was concerned Uber’s systems “seem to have been comparatively easily manipulated” by drivers.

One key issue was a change to Uber’s systems allowing unauthorized drivers to upload their photos to other driver accounts.

READ MORE: B.C. to allow Uber-style ride hailing services to operate in late 2019

This let them pick up passengers as though they were the booked Uber driver on at least 14,000 trips, which means all those journeys were uninsured, TFL said.

The change also resulted in some passengers travelling with unlicensed drivers, including one whose license was previously revoked by TFL.

The Associated Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Mission RCMP seek public’s help to locate missing woman

Jeannie McBride was last seen on Jan. 13, 2020 near the 1800 block of McCallum Road

VIDEO: Construction worker injured after boom lift falls over at new Abbotsford courthouse

Emergency crews rescue worker, rushed to hospital with significant but non-life threatening injuries

Borrow $8 billion for Fraser Valley rail link, Abbotsford mayor urges province

Henry Braun urges province to borrow billions to connect Abbotsford & Chilliwack to Metro Vancouver

Mission Outlaws extend unbeaten streak to seven

Mission ties Port Moody 6-6 on Saturday, remain in second place

Abbotsford’s rolled-over dairy truck lost 40,000 litres of milk, recovery valued at over $500,000

Truck removed Sunday, Jan. 19, with specialized equipment to upright vehicle

Victoria police arrest 12 anti-pipeline protesters supporting Wet’suwet’en

‘We are unarmed, they have guns,’ protesters chanted on Wednesday morning

Canadian public health agencies ramping up preparations in response to new virus

Health officials have said there are no confirmed cases of the emerging coronavirus in Canada

‘Naughty boy’: Monty Python star Terry Jones dies at 77

The comedian has been suffering from a rare form of dementia

Four things ‘not’ to do if you run into Prince Harry and Meghan in B.C.

Here is a list of some things you definitely should NOT do, according to the BBC

Harry and Meghan should cover their own security costs: NDP heritage critic

The prince, Meghan Markle and their eight-month-old son Archie are reportedly staying at a mansion near Victoria

Theo the 800-pound pig trimmed down and still looking for love on Vancouver Island

“He’s doing really well, lost quite a few pounds and can run now.”

One dead following pedestrian collision in South Surrey’s Campbell Heights

Incident occurred just after 7 a.m. on 24 Avenue near 188 Street

Horgan unveils B.C. cabinet shuffle changes

Premier John Horgan has made three major changes to his cabinet

Dog reunited with Tofino owner, months after being taken from beach

Shannon Boothman ‘ecstatic’ at pet’s return after a tip leads to social media search

Most Read