911 dispatcher Natalie Rumsby sits at her desk in Victoria where on April 24 she answered a call from Carol Klock, whose husband Jack had a heart attack while in the shower. Rumsby coached Carol in CPR and Jack survived. SUBMITTED PHOTO

B.C. 911 call-taker gets rare glimpse of what happened after call

Call-taker coached Port Alberni woman in lifesaving CPR on her husband

When Natalie Rumsby answers a call as a 911 dispatcher, her job ends when first responders arrive on the scene, and the person who called 911 no longer needs her help.

It’s not often that she and her colleagues at the dispatch centre in Victoria hear the outcome of their calls.

That changed last week when a woman from Port Alberni shared her story about performing CPR on her husband thanks to the coaching of a calm 911 dispatcher.

READ: Vancouver Island wife brings husband back to life with CPR thanks to 911 dispatcher

Carol Klock related her story about calling 911 after her husband Jack suffered a heart attack while taking a shower one night in April.

Carol, who had never taken a CPR course, performed the life-saving technique on her husband for 10 minutes while waiting for paramedics to arrive. She said an anonymous dispatcher “literally taught me CPR over the phone” and she wanted to thank the woman for helping her.

A colleague of Rumsby’s who was familiar with the call read the story from the Alberni Valley News and let Rumsby know about it.

“Everything’s done over the phone and once you’re done, you’re on to the next job,” Rumsby said from Victoria. “It’s heartwarming to hear that he survived.”

She said she doesn’t often open up about her job. She compartmentalizes it, and when she leaves the dispatch centre for the day, she leaves the job behind.

It’s a survival tactic: “Right now, there’s a lot of compassion fatigue. It’s an exhausting job at the best of times,” she said, but added the opioid crisis has made it even tougher for 911 dispatchers and other first responders.

“There’s days here where we could have seven or eight call-takers and they’re all coaching CPR to people in different communities in B.C.

“As a call-taker/dispatcher, you are often tasked with talking to people on the worst day of their lives, in a moment of crisis, and you depend on them to be your ears, eyes and hands until help arrives,” Rumsby said.

“We are trained to help people not only cope with these situations, but in many situations, guide them to give life-saving first aid that they would otherwise not know how to do.”

While Carol Klock gives Rumsby all the credit with helping her stay calm, Rumsby said Carol’s ability to stay composed was the most important aspect of helping her husband.

“This woman performed those skills in the worst of circumstances, ” Rumsby wrote in a Facebook post about the story. “Thanks to her staying calm and composed and doing the most effective CPR possible, her husband is alive today.”

Rumsby hopes stories such as the Klocks will inspire people to learn how to perform CPR.

“I think it’s really important for everyone to take a CPR course, even a hands-only CPR,” she said. “If somebody knows CPR, the second they see someone collapse … it could mean life or death for that patient.”

READ: Where to learn CPR

Rumsby has nominated Carol Klock for a Vital Link Award with BC Ambulance Service, which recognizes the significant contributions made by citizens during medical emergencies. She hopes that if Carol is given an award, she will be able to meet the Klocks in person.

editor@albernivalleynews.com

Just Posted

Man who sexually assaulted teen in Abbotsford is declared dangerous offender

Anton Foulds has more than 30 convictions, dating back to 1991

VIDEO: Man killed in shooting at Abbotsford bank

Police believe incident on Thursday night to be targeted

Abbotsford highway closure planned as pedestrian/cycling bridge moved

Abbotsford pedestrian/cycling highway crossing to be moved into place early Sunday morning

Online fundraiser to cover funeral costs of motorcyclist killed in collision

Larry Nizio, 37, died after crash with pickup truck Oct. 12 in Abbotsford

Silverdale development will move forward once district staff satisfied that all conditions met

Mission council approves zoning, OCP changes, but adds restrictive covenant

Singer k.d. lang receives Alberta’s highest honour

Celebrated singer-songwriter k.d. lang received the Alberta Order of Excellence in Edmonton

Anti-SOGI school trustee files defamation lawsuit against BCTF president

Barry Neufeld says Glen Hansman’s words caused him “indignity,” “personal harassment,” and “anxiety”

Ocean “Blob” returns to North Coast of B.C.

A 2,000 kilometre patch of warm ocean water could signal a warm winter in Prince Rupert

Pot sales down by nearly 70% on Day 2 of legalization in B.C.

Several products on BC Cannabis Store are still sold out

B.C. jury finds man guilty of Japanese exchange student’s murder

Natsumi Kogawa was found at empty heritage mansion shortly after she was reported missing in 2016

B.C. man accused of killing Belgian tourist along Highway 1 appears in court

Sean McKenzie, 27, made second court appearance since his arrest in connection with the murder of Amelie Sakkalis

Colourfully named cannabis products appeal to youth, Tory health critic says

Conservative health critic Marilyn Gladu says the Liberal government needs to do more to ensure cannabis products available online are not enticing to young people

Trial set for man charged with decades-old murder of B.C. girl

Garry Handlen accused of killing Merritt girl; also charged with Abbotsford murder

Disney on Ice returns to Vancouver with Moana in starring role

Eight shows at Pacific Coliseum in late November

Most Read