Chilliwack family’s dog missing after using online pet-sitting service

Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)
Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)
Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)
Frankie the pit bull with her pal, three-year-old Linden Levinsky. (Submitted)
Frankie the pit bull with owner Dan Levinsky and five-year-old Olivia Levinsky. (Submitted)
Ten-month-old Frankie went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

When the Levinsky family dropped their dog Frankie off at a Chilliwack dog sitter booked through an online dog-sitting service, they hoped their 10-month-old pit bull was in good hands.

Off to the airport and a flight to Mexico for the Kim and Dan Levinsky with their kids aged three and five.

But then the unthinkable happened.

Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

It was Nov. 11, and soon after being dropped off at the house near Fletcher and Cleveland in the downtown area, Frankie hopped a fence and ran into the road. She was hit by a car and took off.

While the Levinskys are off in Mexico worrying, friends of the family have been frantically searching the city, but some don’t think the dog-sitting service is doing enough.

Rover.com is a Seattle-based firm that is an online marketplace for people to buy and sell pet care services including pet sitting, dog boarding, and dog walking. It’s described by some as the Uber for dogs or Airbnb for pets, hooking up pet owners with those willing to board or walk pets.

Kelsey Vincent is a friend of the Levinskys who said 40 people, including the dog sitter, were searching for four hours on Nov. 11 but couldn’t find her. The next day they hired Al MacLellan from Surrey-based Petsearchers to look with his bloodhound, but still nothing.

(See below for more photos.)

“She was lost within 30 minutes of being dropped off for care and has been missing since Nov. 11,” Vincent said on Nov. 15. “The friends and family have been out searching for days. There are posters everywhere. Even search dog services (bloodhound scent tracking) has been initiated.”

But Vincent said Rover declined to help pay for the bloodhound services, and has otherwise not been particularly responsive to the situation.

“[The Levinskys] are in Mexico while all of this is going on at home and Rover is providing very little support to help bring Frank home,” Vincent said via email, adding in a phone interview, “Literally the only thing you had to do was keep the dog safe,” Vincent said of Rover and the dog-sitter used.

And while Rover says this type of situation is rare, it does happen. In September a Vancouver family complained to other media outlets about Rover and how their two-year-old shepherd mix went missing the same day it was dropped off at a sitter.

• RELATED: 20-day search for missing dog in Princeton, B.C., ends with tears of joy

• RELATED: ‘It’s more than a lost pet, it’s a family member’: Rossland residents help find Molly the dog

In that case, the family found out the sitter had lost other dogs and often cared for five or six at a time. The company told Global and CTV News that the particular sitter is no longer allowed to offer services through the platform.

Asked about Frankie, Rover provided The Progress with a statement: “As dog parents ourselves, we take these rare situations very seriously and our primary focus is seeing Frankie reunited with her family,” said Dave Rosenbaum from Rover’s public relations team in an email. “To aid in the search efforts, we have posted in online forums, engaged local members of our community to help locate Frankie, and are offering a reward for information leading to her being found. The sitter’s account has been paused, and our 24/7 Trust and Safety team will conduct a complete investigation.”

According to its website, Rover’s guarantee covers “costs arising from certain injuries or damages that occur during a service booked and paid through Rover. The injuries or damages must result from care provided during a Rover stay or walk, and the guarantee reimburses in the event the sitter or walker is unwilling or unable to pay those costs.”

Anyone who spots Frankie is asked to call Kelsey Vincent at 604-765-7475. She says if Frankie is spotted, do not chase her or she will run. Just call the number if you are able to keep an eye on her. If you are really close, Frankie is “super food motivated.”


@PeeJayAitch
paul.henderson@theprogress.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

/ Kevin Mills Photo
BC NDP leader tours through downtown Mission

John Horgan talked to local business owners, accompanied by candidates Pam Alexis and Bob D’Eith

Signs at a new COVID-19 testing and collection centre at 14577 66th Ave. in Surrey. It was relocated from an urgent primary care centre near Surrey Memorial Hospital. This new centre allows for up to 800 tests per day, which is 550 more than the previous centre, according to Fraser Health. (Photo: Lauren Collins)
More than 200 new COVID-19 cases linked to Fraser Health region: Dr. Henry

Provincial health officer appeals to people to keep gatherings small

Currently, many bike enthusiasts use the Mission skate park, but council has now decided to create a pump track for the community. / File Photo
Mission council approves $300,000 for recreational biking pump track

Bike skills park at Mission Leisure Centre to be considered in 2021 budget

The Rapid Rectangular Flashing Beacon installed on Stave Lake Street and Best Avenue, which will be operational in the next several weeks. District of Mission photo.
New type of pedestrian-crossing light coming to Mission

Rapid Rectangular Flashing Beacon installed on Stave Lake Street and Best Avenue

Photo courtesy of Mission RCMP.
MISSING: Mission RCMP request assistance in search for Joseph Pierce

Pierce last seen in Abbotsford on Oct. 6, may be headed to Alberta

Actor Ryan Reynolds surprised a Shuswap family with a special birthday message to their son who was worried he’d be alone on his 9th birthday on Nov. 24. (Tiffanie Trudell/Facebook)
Ryan Reynolds text almost gives away Shuswap boy’s birthday surprise

Deadpool actor helps remind eight-year-old Canoe resident he’s not alone

Vancouver police reactivated the search for Jordan Naterer Thursday Oct. 22. Photo courtesy of VPD.
Mom of missing Manning Park hiker believes her son is waiting to come home

‘He’s going to come out of a helicopter and say ‘what took you so long?”

Environment Minister George Heyman, Premier John Horgan and Energy Minister Michelle Mungall announce that B.C. Hydro is proceeding with construction of the Site C dam, Dec. 11, 2017. (Tom Fletcher/Black Press)
Site C actions, costs won’t be known until after B.C. election, Horgan says

Peace River diverted for construction of reinforced dam base

One of the squirrels who ended up having their tails amputated after getting them stuck together with tree sap. (Facebook/Wild ARC)
Squirrels recovering from tail amputation after sap situation near Victoria

BC SPCA Wild ARC says squirrels will be released back into wild, fifth sibling was euthanized

More and more electric cars are on the road, but one Chevy Bolt owner was shocked to see how much his BC Hydro bill skyrocketed once he started charging the vehicle. (Black Press file photo)
Lower Mainland man sees significant spike in BC Hydro bill after buying electrical vehicle

An increase should be expected, but Brian Chwiendacz experienced a 200-plus per cent hike

The Anonymous YVR is an Instagram page that reviews restaurants and other establishments around B.C. based on how well they adhere to COVID-19 rules. (Instagram)
Anonymous Instagram page reviews COVID-19 safety measures at B.C. businesses

There are a number of public health orders various types of establishments must follow to slow virus’s spread

Most Read