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‘Close call’: Mission woman nearly duped as scam reports skyrocket

BBB says online scams on the rise while phone scams drop
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The Better Business Bureau says that scams being perpetrated online have skyrocketed by 87% since 2015, while scams perpetrated by phone actually dropped by 42%.

Sarah P. in Mission believes that – she was targeted by an online scammer who nearly duped her into paying money she didn’t need to.

She spoke with the Record after nearly falling for the dreaded “prize” scam in which she was notified of winning something, but told she needed to pay a “processing fee” just to claim it.

“They seem so professional, but my son saved me from it,” she said. “When I ran what was happening by him, he said you don’t need to pay to claim a legitimate prize. It was a close call.”

The BBB recently release a report that analyzes the changes in how scams are being perpetrated, including new information about impersonation and online purchase scams.

This research paper is based on two sets of data: 1) An analysis of more than 300,000 reports submitted to BBB Scam Tracker between 2015 and 2022, and 2) survey research conducted in July 2022.

“The methods scammers use to target consumers have shifted significantly since BBB began collecting scam reports from the public in 2015,” said Melissa Lanning Trumpower, executive director of the BBB Institute for Marketplace Trust, in a statement. “The shift in scam tactics is driven by a range of factors such as the rise of social media, world events, and changes in consumer behaviour. Our latest findings reinforce the guidance we’ve been giving consumers to help them stay updated on these tactics to avoid losing money to scams.”

RELATED: Opinion: ‘Vindictive’ Mission landlord shut off hot water after tenant complained

All scam types perpetrated online

So far in 2022, scams perpetrated online are more prevalent (55%) than other delivery methods, with a higher percentage of people losing money when targeted (75%).

When breaking out scams perpetrated via phone with a monetary loss, scams perpetrated via text message rose from 11% in 2015 to 30% in 2022.

Scams perpetrated via text had a median dollar loss of $800 in 2022, higher than other reported means of contact. Text message was the most reported offline method used to push people online.

“Carrots” appear to be riskier than “sticks,” according to BBB survey research.

About 70% of respondents said they continued the online engagement because they hoped to gain something, sell something, or were curious to learn more, said the BBB. That’s compared to 30% who continued the engagement because they feared they’d lose something, were threatened, or they thought there was an urgent situation they needed to address.

The scam type with a monetary loss most often reported beginning online was online purchase scams (89%), followed by cryptocurrency scams (87%), romance scams (85%), investment scams (73%), employment scams (68%), and government grant scams (64%).

The #1 place people reported being targeted by a scam was while browsing social media (25%), following by online shopping (24%), email (14%), search engine (10%), and job search (7%).

How and where you search, research, and conduct transactions may impact your susceptibility to online scams.

Tips for avoiding losing money to online scams:

If the deal looks too good to be true, it probably is. Price was the top motivating factor for people who made a purchase and then lost money. Don’t shop on price alone.

Be careful purchasing sought-after products. Scammers offer hard-to-find items and highly sought-after products at great prices.

Before you buy, do your research with a trusted source. One of the best ways to avoid scams is to verify the offer and avoid making snap buying decisions.

Avoid making quick purchases on social media. 25% of survey respondents reported being targeted while browsing social media.

Use secure and traceable transactions. Avoid paying by wire transfer, prepaid money card, gift card, or other non-traditional payment methods.

Choose your online payment system carefully. Take some time to understand the rules around your online payment system; not all will reimburse money if you get scammed.

Don’t believe everything you see. Scammers are great at mimicking official seals, fonts, and other details. Just because a website or email looks official does not mean it is. For example, if a business displays a BBB Accredited Business seal, you can verify its legitimacy by going to BBB.org and looking up the company yourself.

Ask for verification and take time to do research with a trustworthy source. People who lost money to a scam were almost twice as likely than those who avoided losing money to say the scammer used impersonation as a tactic.

Be skeptical about anyone who reaches out to you unsolicited.

Survey respondents told the BBB scammers produced fake business cards, websites, credentials, ratings and more to convince them they were legitimate.


@shinebox44
chris.campbell@missioncityrecord.com

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Chris Campbell

About the Author: Chris Campbell

I joined the Victoria News hub as an editor in 2023, bringing with me over 30 years of experience from community newspapers in Metro Vancouver and the Fraser Valley
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