Feds to spend millions to reverse low take up rates for low-income benefits

Liberals plan to spend $7 million over three years on a way to spend untapped cash

The Liberals are looking beyond the bureaucracy to figure out how to spend more than $1 billion in uncollected benefits meant to help low-income families save for their children’s post-secondary education.

Federal officials have tried for years, with only limited success, to boost take-up of the Canada Learning Bond, which gives up to $2,000 to a registered education savings plan (RESP) for eligible children.

An estimated 1.8 million children don’t receive the benefit — about two-thirds of those eligible — while the government estimates that at least $900 million in available program funds are going unclaimed.

The most recent attempt to cut those numbers was a “nudging” trial that made small changes to the letters family receive about the benefit. The results led to a small bump in uptake: about four per cent for those who received personalized letters, or roughly $1.18 million more in benefits than would have otherwise been paid out over the seven-month test.

A report on the trial, obtained by The Canadian Press under the Access to Information Act, said that low-income families are “sensitive to nudges. However, we haven’t found the ones that increase uptake yet.”

The Liberals plan to spend $7 million over three years, starting mid-2018, on a way to spend that untapped cash. A further $5 million will be spent starting in mid-2021, all of it going to fund community projects to boost take up rates.

Federal officials say the findings from the first wave of spending may help solve low take up in other benefit programs aimed at low-income families, including the Working Income Tax Benefit, which the Liberals plan to expand in 2019, the Canada Child Benefit, and help in the development of a proposed housing benefit for low-income tenants that won’t be available until 2021.

The hurdles to increasing take-up of the existing benefits and tax credit stem from similar issues outlined in other government documents: getting low-income and Indigenous families to file a complete tax return, a necessary step in order to collect the Canada child benefit, the working income tax benefit and the Canada Learning Bond.

On the tax benefit, Finance Department officials in June wrote in an internal memo that said “lack of awareness of the credit” and the “complexity of the application process” were the most likely culprits for $175 million in unpaid benefits to about 240,000 low-income workers.

On the child benefit, a pair of research reports for the Canada Revenue Agency, which cost about $245,000, concluded some Indigenous Peoples didn’t believe they had to file taxes; those who did found the forms difficult to understand or even access.

With the learning bond, there are other issues: getting the necessary documents to open an account, understanding financial jargon from banks, and parents’ levels of education — the more education they have, the more likely they are to sign their children up for the savings plan.

Jennifer Robson, an assistant professor of political management at Carleton University who has studied issues with the learning bond, said the government should automatically enrol low-income families in the learning bond program and bypass the RESP system. Dealing with banks and government bureaucracy, among other institutional barriers, are more problematic than federal officials have been willing to consider, she said.

Civil servants have spent the last year trying to deal with these issues. CRA and Service Canada officials have held information sessions on reserves about accessing benefits, including the learning bond and child benefit, and offering social insurance number services.

A spokesman for Social Development Minister Jean-Yves Duclos said the government will expand a nudging trial that helped increase take up of the tax benefit by sending tax packages with details on how to claim the benefit and how much a person might receive. Spending on the benefit in 2016 won’t be made available until late next year; recently released figures showed little change in spending overall on the benefit between 2014 and 2015.

Jordan Press, The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Spratt Road residents want CLBC house shut down after ‘terrifying’ incident

Mission RCMP had to be called after resident left house, damaged neighbour’s property

LETTER: Why is Jati Sidhu ashamed of his riding?

Lytton’s Christopher di Armani shares his dismay at the potential name change of the MP’s riding

Abbotsford man guilty of pilfering $36,000 from Mission gun shop

Former employee Tyson Gamberg processed 172 fraudulent refunds

Jewelry thieves use distraction tactics to target seniors in Abbotsford

Two incidents reported are among similar thefts across Lower Mainland

Brewery, lounge proposed for downtown Mission

Council votes to support liquor license request

Sparks fly as SUV speeds down wrong side of Highway 1 trying to flee RCMP

Captured on video, the vehicle headed westbound against oncoming traffic before crashing

VIDEO: Vancouver fall to Seattle in Game 2 of the playoffs

Thunderbirds topple the Giants 4-1 in Langley, evening the Western Conference series one game each

Calgary captain has 3 points as Flames torch Canucks 3-1

Giordano leads way as Alberta side cracks 100-point plateau

1,300 cruise ship passengers rescued by helicopter amid storm off Norway’s coast

Rescue teams with helicopters and boats were sent to evacuate the cruise ship under extremely difficult circumstances

Province announces $18.6 million for B.C. Search and Rescue

The funding, spread over three years, to pay for operations, equipment, and training

Vancouver-bound transit bus involved in fatal crash near Seattle

One man was killed and a woman injured in crash with bus purchased by TransLink

Late-season wave of the flu makes its round in B.C.

BC Centre for Disease Control reported 50 per cent jump in flu cases in first weeks of March

Most Read