Health care industry is a prized target, experts say in wake of LifeLabs hack

Hackers accessed personal information of up to 15 million customers, almost all in Ontario and B.C.

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

Cyber security experts say that the recent data hack at LifeLabs Medical Laboratory Services, one of Canada’s largest medical services companies, is part of a broader problem faced by the health care industry.

LifeLabs revealed Tuesday that hackers gained access to the personal information of up to 15 million customers, almost all in Ontario and B.C., forcing the company to pay a ransom to retrieve and secure the data.

Raheel Quereshi, co-founder of Toronto-based consulting firm iSecurity, said Wednesday that the health care industry is a prized hacker target in recent years because victims often will pay a ransom to avoid an operational disruption.

iSecurity’s experience has been that the health care industry accounts for about the 48 per cent of the cases it has handled — although it wouldn’t reveal the identity of any of its 300 to 400 clients in Ontario.

“We completed, I think, more than 10 different cyber security responses this year, in health care. Some of them you’ve seen on the news and some of them didn’t make it to the news,” Quereshi said.

“So health care has been a big interest for the external threat agents and the hacker community.”

From the hacker’s point of view, he said, the health sector promises a good return on investment.

“The attackers are targeting health care sector more for financial gain than, really, trying to extract the information and sell it elsewhere. At the end of the day, they just want to get paid once they get in.”

Rob Martin, a vice-president for Waterloo, Ont.-based cyber security firm eSentire, agrees that criminals may move on to other victims after they’re paid — but that’s not necessarily the case.

“If someone is complacent, and doesn’t remediate or resolve the problem that caused things to happen in the first place, that threat will often times recur … and hold people hostage again.”

What’s more, Martin said, the criminals are “very opportunistic” and can find other ways to sell the information contained within the hacked database.

“On what’s referred to often as the dark web there are electronic sites … where you can buy identities and personal information quite inexpensively depending on the value of that data,” Martin said.

LifeLabs said Tuesday that the compromised database included health card numbers, names, email addresses, login, passwords and dates of birth but said it wasn’t sure how many of the files were accessed during the breach.

Privacy commissioners from B.C. and Ontario said they would examine the scope of the breach, the circumstances leading to it, and what measures LifeLabs could have taken to prevent and contain it.

LifeLabs chief executive Charles Brown, who has apologized publicly, assured the public that its consultants have seen no evidence that the data has been trafficked by criminal groups.

It’s offering customers one year of free protection that includes dark web monitoring and identity theft insurance. It will also contact about 85,000 customers in Ontario whose lab results were accessed.

The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The RCMP helicopter. (File photo)
Suspect escapes after police pursuit through Surrey, Langley, Abbotsford

Police chase involved two stolen vehicles, including one taken in Mission

The 2020 Rotary Club of Chilliwack Book Sale is moving from Chilliwack Mall to Heritage Park to allow more room for physically-distanced shopping. (Jenna Hauck/ The Progress)
Rotary Book Sale moves from Chilliwack Mall to Heritage Park

The hugely-popular book sale is going ahead Oct. 25-31 with pandemic protocols in place

web
Fraser Valley Bald Eagle Festival cancelled – for good

Organizers say the event was so popular that too many people were attending to be sustainable

There are five general voting locations, and two advanced voting locations for the Abbotsford-Missing riding in the district. There are three general voting locations and one advanced-voting location for the Maple Ridge-Mission riding in the District. Elections BC map.
Where to vote in the District of Mission

All locations to vote in the District for the 2020 B.C. election

/ Kevin Mills Photos
PHOTOS: Movie crew transforms downtown Mission

The holidays came erly this year as the movie Cross Country Christmas was filmed downtown

IIO Chief Civilian Director Ron MacDonald. (File photo: Tom Zytaruk)
Police watchdog concludes Mounties didn’t shoot Surrey teen at strip mall

IIO finds tragic death of teenager ‘not the result of any actions or inactions’ by the Surrey RCMP

A passer-by walks past a COVID-19 testing clinic in Montreal, Friday, Oct. 16, 2020. THE CANADIAN PRESS/Ryan Remiorz
Canada ‘yet to see’ deaths due to recent COVID surge as cases hit 200,000

Much of the increase in case numbers can be attributed to Ontario and Quebec

Police confirm human remains were found in a recycling bin in Vancouver on Oct. 18, 2020. (Black Press Media file photo)
Human remains found in recycling bin floating near Vancouver beach

Police asking nearby residents to see if their recycling bin has gone missing

Emergency crews shut down White Rock’s Five Corners district on Feb. 19, 2020 after an altercation left an elderly man in critical condition. (File photo)
Trial dates set in White Rock manslaughter case

Proceedings against Ross Banner, 71, set for June 2021 in Surrey Provincial Court

The many faces of Daon Glasgow. (Photos: Surrey RCMP)
Glasgow found not guilty of trying to murder transit cop in Surrey

Transit Police Constable Josh Harms was shot Jan. 30, 2019 at Scott Road SkyTrain Station

B.C. Liberal leader Andrew Wilkinson visits a North Vancouver daycare to announce his party’s election promises for child care, Oct. 9, 2020. (B.C. Liberal Party video)
B.C. parties pitch costly child care programs in pandemic

B.C. Liberals say they’ll deliver on NDP’s $10-a-day promise for lower-income families

A B.C. man decided to create a website to help people find family doctors accepting patients. Because Victoria is considered high-demand, clinic openings can’t be posted publicly. (Unsplash)
Vancouver Island man starts website that connects B.C. residents with doctors

Nanaimo man started project to help people find family physicians accepting patients

Voting station at Tzeachten Hall in the riding of Chilliwack-Kent on the first day of advance voting in the provincial election on Oct. 15, 2020. (Paul Henderson/ Chilliwack Progress)
B.C. VOTES 2020: 380,000 British Columbians head to polls in first 4 days of advance voting

Some of highest voter turnout so far has been seen on Vancouver Island and in Shuswap

Most Read