Masks, social distancing make communication harder for those with hearing loss

Masks, social distancing make communication harder for those with hearing loss

Face shields, masks with clear centre marketed to help people who rely on lip reading

For people in the deaf or hard of hearing communities the pandemic has created additional challenges for communication.

Alexandria McGarva, who is hard of hearing, has stopped going to public places she’s unfamiliar with because of the additional struggles created by social distancing and wearing a mask.

McGarva, who is also the director of the young adult network for the Canadian Hard of Hearing Association, can only hear people from about a metre away, so keeping the six feet between her and other people as mandated by social distancing regulations makes communicating even more “anxiety-inducing.”

READ ALSO: BC Ferries passengers must now bring masks, face coverings for longer trips

“[While in the grocery store lineup] I kept dropping stuff and another customer said something and I couldn’t understand,” she says, adding that she could only use the top half of the other customer’s face to try to decipher what was said. “I was like I think she’s laughing or said a funny joke, so we laughed together but I have no idea what she said.”

Victoria Audiologist Edward Storzer in the Island Deaf and Hard of Hearing clinic sitting outside the sound booth. Plexiglas separates him from clients and he wears a shield so clients can see his full face during their appointment. (Provided by Kristi Falconer)                                Victoria Audiologist Edward Storzer in the Island Deaf and Hard of Hearing clinic sitting outside the sound booth. Plexiglas separates him from clients and he wears a shield so clients can see his full face during their appointment. (Provided by Kristi Falconer)

Victoria Audiologist Edward Storzer in the Island Deaf and Hard of Hearing clinic sitting outside the sound booth. Plexiglas separates him from clients and he wears a shield so clients can see his full face during their appointment. (Provided by Kristi Falconer)
Victoria Audiologist Edward Storzer in the Island Deaf and Hard of Hearing clinic sitting outside the sound booth. Plexiglas separates him from clients and he wears a shield so clients can see his full face during their appointment. (Provided by Kristi Falconer)

Kristi Falconer, communications manager for the Island Deaf and Hard of Hearing Centre, says there are a few solutions to the issue.

“Things like the shields that are all clear … those are ideal,” she says, adding that’s what staff at IDHHC wear. “That allows the individual to be able to see the mouth, see the whole facial expressions and be able to get that communication that they need to be able to piece together spoken word.”

READ ALSO: Dispose of your face masks safely, top doctor urges Canadians

Another option being marketed are masks that have a clear plastic cover over the mouth so people can lip read.

McGarva has mixed opinions about those but thinks it’s a step in the right direction.

“Lipreading is only a small aspect of what I do to understand what I hear, most is reading the rest of the face,” she says. “… Things like how big the mask window is, glare, how crumpled it is and how much fabric blocks the face affects my perspective – the less fabric, the bigger the window, the better.”

McGarva hopes businesses especially take her message to heart because “you really only get one chance.” She says one of the main reasons she goes to a limited number of places because she feels like the staff at said places have the”patients to communicate with her.”

“It’s important for businesses to not over think things and for staff to relax and not show frustration,” she says, adding that her colleague at the Association put together a letter to business owners with a number of suggestions on how to be more accessible.


 

Do you have something to add to this story, or something else we should report on? Email:
kendra.crighton@blackpress.ca. Follow us on Instagram.  
Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Cops converge in a Marshall Road parking lot on Thursday afternoon following a reported police incident. (Ben Lypka/Abbotsford News)
Abbotsford Police dealing with incident on Marshall Road

One lane closed, parking lot at Liquor For Less taped off on Thursday afternoon

Jay Matte (right), president of Pressland Printing in downtown Mission, passes a customer her purchase. Many local businesses say the new mandatory mask order is a positive step to help protect customers and staff alike. / Kevin Mills Photo
Mission businesses, workers say they’re happy with new mask mandate

Most say they’ve had little problem enforcing the of new rules

Jag Deol, owner of Sangam Restaurant and Catering, is collecting non-perishable food items for the St. Joseph's Food Bank at both his restaurant locations in Mission. (Jenna Hauck/ Chilliwack Progress file)
Indian restaurant asks for food-bank donations when Missionites pick up take-out orders

Sangam Restaurant and Catering hosting food drive until Dec. 20, will match all donations made

Kenny (left) and Bobby Braich, the Braich family estate’s representatives, will have to pay $676,000 to their former estate lawyer, James Carphin, for legal work dating from December 2004 to October 2010. / Patrick Penner Photo
Former lawyer for Braich Family Estate wins case over unpaid legal debts in B.C. Supreme Court

Braich family recently in dispute with District of Mission over failed development deal

Lefeuvre Road, near Myrtle Avenue, was blocked to traffic on Thursday (Dec. 3) after an abandoned pickup truck was found on fire. Police are investigating to determine if there are any links to a killing an hour earlier in Surrey. (Shane MacKichan photo)
Torched truck found in Abbotsford an hour after killing in Surrey

Police still investigating to determine if incidents are linked

Motorists wait to enter a Fraser Health COVID-19 testing facility, in Surrey, B.C., on Monday, Nov. 9, 2020. THE CANADIAN PRESS/Darryl Dyck
Another 694 diagnosed with COVID-19 in B.C. Thursday

Three more health care outbreaks, 12 deaths

A demonstrator wears representations of sea lice outside the Fisheries and Oceans Canada offices in downtown Vancouver Sept. 24, demanding more action on the Cohen Commission recommendations to protect wild Fraser River sockeye. (Quinn Bender photo)
First Nations renew call to revoke salmon farm licences

Leadership council implores use of precautionary principle in Discovery Islands

Ten-month-old Aidan Deschamps poses for a photo with his parents Amanda Sully and Adam Deschamps in this undated handout photo. Ten-month-old Aidan Deschamps was the first baby in Canada to be diagnosed with spinal muscular atrophy through Ontario’s newborn screening program. The test was added to the program six days before he was born. THE CANADIAN PRESS/HO, Children’s Hospital Eastern Ontario *MANDATORY CREDIT*
First newborn tested for spinal muscular atrophy in Canada hits new milestones

‘If Aidan had been born any earlier or anywhere else our story would be quite different’

(Pixabay)
Canadians’ mental health has deteriorated with the second wave, study finds

Increased substance use one of the ways people are coping

Surrey Pretrial centre in Newton. (Photo: Tom Zytaruk)
Surrey Pretrial hit with human rights complaint over mattress

The inmate who lodged the complaint said he needed a second mattress to help him manage his arthritis

A coal-fired power plant seen through dense smog from the window of an electric bullet train south of Beijing, December 2016. China has continued to increase thermal coal production and power generation, adding to greenhouse gas emissions that are already the world’s largest. (Tom Fletcher/Black Press)
LNG featured at B.C. energy industry, climate change conference

Hydrogen, nuclear, carbon capture needed for Canada’s net-zero goal

An RCMP officer confers with military rescuers outside their Cormorant helicopter near Bridesville, B.C. Tuesday, Dec. 1. Photo courtesy of RCMP Cpl. Jesse O’Donaghey
Good Samaritan helped Kootenay police nab, rescue suspect which drew armed forces response

Midway RCMP said a Good Samaritan helped track the suspect, then brought the arresting officer dry socks

People line up at a COVID-19 assessment centre during the COVID-19 pandemic in Scarborough, Ont., on Wednesday, December 2, 2020. Toronto and Peel region continue to be in lockdown. THE CANADIAN PRESS/Nathan Denette
COVID-19 vaccine approval could be days away as pressures mount on health-care system

Many health officials in regions across the country have reported increasing pressures on hospitals

Most Read