Shaw Communications is opening up service to everyone in response to COVID-19. Photo by Mike Chouinard

Shaw opens up web service in response to COVID-19

Moves include additional news and family entertainment channels

Shaw Communications is opening its services to all Canadians to keep them better informed about the COVID-19 situation.

Paul McAleese, the incoming president of Shaw Communications Inc., released a statement about the company’s decision, saying the company is making available its Shaw Go WiFi, Canada’s largest WiFi network, to everyone, regardless of whether they are a Shaw customer. He added that Shaw does not have data caps on internet plans, meaning people will not face data restrictions if they need to work from home or communicate with their loved ones.

“We are watching the COVID-19 situation closely as the health and safety of our employees and customers is our number one priority. The crisis posed by the threatened spread of the virus has also revealed how much we all rely on our connectivity – whether to stay connected to our workplace, get in touch with friends and family, or to keep our families informed and entertained,” he stated.

RELATED STORY: Disney sends ‘Frozen 2’ to streaming for housebound families

RELATED STORY: Music industry feeling the effects of COVID-19 pandemic

As well, all Shaw Cable and Shaw Direct customers will now have access to a number of channels on free preview. To provide up-to-date information, the company is including CBC News Channel, CTV News Channel, CP24, LCN and RDI (subject to availability) as well as channels for children such as Family, Family JR, CHRGD and Treehouse TV.

McAleese said the company has made recent investments in its FibrePlus Network that put it in the lead among North American cable operators for broadband capacity.

“As a result, we are confident we are in an excellent position to manage network usage increases, especially within our major markets where we expect the largest increases to occur,” he said.

At the company level, Shaw, he added, has a plan to adjust to the situation. This includes asking employees who are feeling unwell, who suspect they might have been exposed to the virus or who have recently traveled outside of Canada for more than 24 hours to self-isolate for 14 days. The company is also increasing cleaning and disinfecting protocols at all Shaw offices and retail locations, as well as equipping all technicians and front-line agents with updated sanitizing and safety products.

At present, all retail locations continue to operate fully staffed, but Shaw is also encouraging any customer who needs support but cannot or prefers not to visit a location, to call them, use social media platforms or the MyShaw app to get in touch for service or support.



mike.chouinard@comoxvalleyrecord.com

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Cop who lives in Mission awarded almost $3.2 million for 2 car crashes

Jeffery Neufeldt was injured on the job in collisions in 2013 and 2016

VIDEO: No need to stockpile food says Mission mayor

Pam Alexis records video message to the public

Sex offender charged again less than two months after prison release

Taylor Dueck, who was living in Mission, has history of sex assaults in Abbotsford

Mission’s Abram Wiebe commits to Chilliwack Chiefs

Fraser Valley Thunderbirds product set to join BCHL team for 2020-21 season

MISSING: Mission RCMP searching for Brandon Sakebow

He was last seen on March 22, 2020

B.C. records first at-home death from COVID-19, but 70+ hospital patients have recovered

Total of 970 novel coronavirus cases in B.C., with the majority in the Lower Mainland area

Canada expands 75% wage subsidy to COVID-19 affected businesses of all sizes: Trudeau

Program will provide up to $847 per week for each worker

‘This is no joke’: B.C. woman in Alberta hospital asks people to stay home during COVID-19

‘I want people to start listening to what the doctors are saying. This is no joke, please stay home’

Rest stops barring washroom access to truckers a ‘huge problem’ as COVID-19 spreads

Teamsters Canada says truckers are increasingly being denied warm meals

Canadians asked to wash mailboxes, keep dogs at bay, to ensure safe mail delivery

Four postal workers in Canada have tested positive for COVID-19 infection:

Hospitality workers hit ‘first and hit hardest,’ says union seeking more support

Union represents workers in hotels, casinos, airports, arenas, universities, schools and remote resource camps

South Surrey hikers discover decades-old campsite hidden in Golden Ears Park

Group reconnects with original campers through social media, returns log book

BC Ferries able to restrict travel for sick passengers

Ferries working on schedule shifts to keep workers safe

Most Read