LETTER: Bureaucracy can be a pleasant experience

There, a pleasant young woman asked for my ID, old licence, and my CareCard.

Most letters about government departments are, unfortunately, complaints of one sort or another.  This was definitely not my experience when my husband and I went to renew my driver’s licence.

We found the location, parked, and entered to find it filled with patrons and a line-up.

I looked for a place to take a number, but none was apparent. While in the queue, a woman behind the counter beckoned me to come forward and asked the nature of my business. She quickly gave me a number and sent me to counter 10.

There, a pleasant young woman asked for my ID, old licence, and my CareCard.

After quickly checking my address and my mother’s maiden name, she had me sign a form, pay $17, (which I did with my credit card), and then step over to the gray screen to have my photo taken.

After two takes, one of which was quite reasonable, we were on our way out the door.

The whole process took about seven minutes, and we were amazed as we walked to our car.

That wasn’t the end of it.

The young woman, named Liz, came out and returned my wallet which I had left on her counter. I have never seen such pleasant efficiency in any bureaucracy, and I noted that there were only women working there.

I wonder if all government departments should be staffed by women. My kudos to that crew!



Diana Jewell



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