Hydro thanks customers for patience

Vast majority of smart meter errors caught by system checks

Editor, The Record:

I’d like to thank BC Hydro customers for their patience as we transition to a more modern electricity system. We’re replacing our old analog meters with new digital smart meters which will have many benefits for customers such as faster power restoration when there’s an outage and new tools to help you manage your energy use to save energy and money.

We know deployment of new equipment on this scale will not be perfect, but we’re doing our best to ensure our customers are not inconvenienced by any issues that may occur.

Over the past weeks some customers have asked whether a higher bill might have been caused by a new smart meter. We take every customer concern very seriously and investigate each one thoroughly. In the overwhelming number of inquiries we’ve determined that bills are consistent with past use; or there has been a manual meter misread which we immediately correct. If that doesn’t explain it, we look at every other possible source, including the meter.

As is the case with any mass-produced electronic device, there will be a small number of meters that have components that don’t work properly. Out of more than 1.1 million meters installed to date there have been very few meters that have had problems. The vast majority of these errors were caught by system checks and did not affect customer bills. In future, when our smart grid is operational, we will be able to detect many problems on our grid automatically and fix them much faster.

We appreciate our customers’ continued patience as we work to complete the installation of the new meters this year. To learn more about the new meters, visit bchydro.com/smartmeters. To find out more about your bill, sign up for an online account at bchydro.com or call our customer service team at 1-800-224-9376.

Donna McGeachie

BC Hydro Community Relations Manager

Lower Mainland and South Coast

Just Posted

More extreme weather beds needed in Mission

Council allocates another $5,000 to help keep people safe, warm and dry

Input sought for road works for Maple Ridge

Consultation on Haney Bypass upgrades

Trial begins for man charged with 2010 murder of Mandy Johnson

Langley single mom was fatally shot while in vehicle in Abbotsford

KPU campuses go smoke-free starting Jan. 21 – and that includes vaping

‘We didn’t make this decision lightly’ says prez of the Surrey-based institution

City wants to know about danger quakes pose to Abbotsford’s dike system

City commissioning report to examine seismically unstable flood protections

Solitary-confinement veto a chance to address mental health: advocate

B.C. Supreme Court made the landmark ruling Wednesday

Winter storm coming to B.C. this weekend

The bets are on as to how much snow the province will actually get in the coming days

B.C. civil rights group files complaint about RCMP arrest of man who later died

Dale Culver, a 35-year-old Indigenous man was arrested in Prince George last July

Lawyer says former B.C. government aide ‘barely guilty’ in ethnic vote scandal

Brian Bonney pleaded guilty to a breach of trust charge

Quite a few tears as homemade quilts distributed to residents of Ashcroft Reserve, Boston Flats affected by last summer’s fire

Quilters in B.C. and Alberta worked through the summer and fall to create more than 100 quilts.

Teachers’ union votes for non-confidence in school board

Lack of action after embattled trustee’s comments created unsafe workplace, Chilliwack teachers claim

Island Health: No need for alarm in wake of Victoria needle-prick incidents

Three incidents in a week prompts meeting between health authority, city service providers

B.C. coast loggers celebrate history, hope for improvement

Truck Loggers Association awaits B.C. NDP government’s new direction

Global Affairs aware of report of two Canadians kidnapped in Nigeria

The foreigners were heading south from Kafanchan to Abuja when they were ambushed around Kagarko

Most Read